Getting tech help on the forum

From Witcher Wiki

Sometimes you just can't figure out why your game will not run properly, or better, or at all. There are some resources available to you for just such emergencies. The Witcher official discussion board is a very good place to start.

[edit] Getting help

The IN-GAME TECH forum on the discussion board, while not the official support site, provides a friendly and informative service. This is an entirely volunteer initiative and is done as a good will gesture by dedicated members of The Witcher community. They do their best to help, but they also need your cooperation to be able to give that level of service. Knowing exactly what system they are dealing with, both hardware and software, is crucial to providing useful information.

• A good (and completely free) tool to use to collect all the necessary information is PCWizard.
• If the version linked to above does not work on your particular system, try this older PCWizard (version 1.8.5.2). It may work better for you as there have been reported problems with the current version.

[edit] The Usual suspects

• Reboot: Does rebooting make the problem go away ?
• DirectX: Do you have the lastest build ? DirectX Runtime August 2008 ?
• Game version: Do you have the latest patch ? Patch 1.4 (Enhanced Edition) ?
• Windows Vista: If you use Vista, see these considerations.

[edit] Using PCWizard to get your system's information

(It is assumed here that you have downloaded and installed PCWizard)

• Run PCWizard by choosing Start -> Programs -> PCWizard ... this will cause the program to analyze your system
• Next, choose File -> Save As -> check the radio button "Select Category", then Press OK
• You will then be asked to provide a name for our output file. Assuming you have posted your question on the forum, you probably have a username, so it is recommended that you name your output file: <username>INFO.txt, and save it in My Documents... For example, my file would be called gamewidowINFO.txt.
• The program will analyze your system again, and save the results to that file

That covers getting the necessary information that the techs will need from you. Now think of the best possible, and ideally most complete description of your problem.

• Post your amazingly clearly worded question on the IN-GAME TECH forum. Take a bit of time to see if that question has not already been answered, as it often has been, but if not, draft a new message, but DO NOT post it yet
• Before completing your post, go to "Additional Options" below the box where you enter the post text and attach the file you saved in My Documents (using Browse -> select the file -> OK )
• Now post your question and you will get the best possible service.

The thread entitled OFFICIAL THE WITCHER TECHNICAL SUPPORT in the IN-GAME TECH forum provides a comprehensive list of official support sites around the world.